General requirements:

Q. How can I open an account with naturalplaza.com?

A. You can open the account by registering with us through sign up.
You can also create your own account when you check out after shopping (using a name and password) and can then use the same account for future purchases.

Q. How do I manage and update my account?

A. Naturalplaza.com provide you with a fast and convenient access to your account information. You can check your profile online and make all the necessary changes in a split second. Once you've logged on our website, simply click on "member area" link. This page provides you with the option to change your password and to edit your profile. This way you can update your account.

Q. How can you help me when I forget my password?

A. If you have forgotten your password, do not worry. Our customer care professionals will help you. You can choose to have your password be given to you via telephone or email. Be sure to include your E-mail address and Phone Number in the customer details.

Q. What happens if I do not enter the correct information?

A. In this case, the system will not allow you to finalize the order, and it will
never be processed.

Q. How could I view the details for an item?

A. Click on the name of the product or on the image of the Product in the Product catalogue. You'll get a detailed description. If there's a special offer or gift in your Shopping Bag, you can click it to see more details.

Q. How can I make payment for my purchase?

A. You can make payment in 3 different ways: -
     1. Credit Card: You can make your payment by credit card through a highly secured payment gateway.

     2. Check: Please send the check of the amount payable in USD at Houston, Texas, USA to the following address.

     3. Telegraphic transfer: Please mention your Order Number, Company
          Name and e-Mail address in the Payment instruction and e-mail us
          once you have made the wire transfer against your order.

Q. What are the different credit cards that are accepted for online payment?

A. We accept Visa and Master card.

Q. What kind of credit card security do you provide?

A. We value your sensitive information. Our fortified security measures ensure that the sensitive information is always protected. We have an alliance with the WorldPay, which uses SSL technology for data encryption. All the payments are done through WorldPay to ensure security.

Q. Under what conditions will my credit card be refused?

A. Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:

• The credit card number entered is not a valid number.
  
• The credit card does not have enough credit balance left to pay for the order.
  
• The billing address entered in the order form does not exactly match the address in your credit card statement
  
• The expiration date of the credit card is not entered correctly.

Q. Whether any kind of offline payment is accepted for the online shopping?

A. We do accept offline payment either through check or through Telegraphic Transfer.

Q. Do you provide any discount for the quantity ordered or for frequent purchasing?

A. The prices that are shown are for the bigger quantity purchase, but in order to promote online sales, we are offering the same price for small quantity.

Q. What is the currency that I can use for online shopping?

A. USD.

Q. Do you maintain a record of the credit card information of the customer?

A. No, we do not keep any record of the customer credit card information. All the transaction payment is done through WorldPay. We will never have any kind of access to the customer’s credit card information.

Q. How to check out?

A. When you're ready to place your order, click the Check out button located at the top right side of your browser. If you haven't signed in to your naturalplaza.com account, you'll need to do so at this point. If you don't have an account, you'll need to create one. Checkout displays your complete order, including the purchase total, Discounts and Additional Charges You'll be able to verify your shipping address, shipping method, and payment method. Once everything's ready, complete your order by clicking the "Proceed to Payment" button.

Q. How do I Change my password?

A. To change your password:
     1. Log in using your old User Id and password.
     2. Click on Change Password make your changes, and then click the change password button.

Q. How do I Change my e-mail address?

A. To change your e-mail address:
     1. Log in using your old User Id and password.
     2. Click Edit Profile make your changes, and then click the Update Profile button.

Order related Questions: -

Q. When will I get my order?

A. If the items are available in the inventory and we have received the full payment, then we will dispatch the items within 24 hours. Sometimes there can be delay in receiving your products due to courier service processing.

Q. Can the delivery address be different from the registered address?

A. Yes, the delivery address can be different from the registered address.

Q. How can I, inquire about the status of my order?

A. You have to “Log in” to enter into your member area and know the details of your orders. Click on Order nos. to view the details of your orders.

Q. What happens if I need help in placing the order?

A. For any query or help, please contact our customer service at Tel (Toll free): 1-877-568-3599. If you have any further questions, please contact naturalplaza.com.

Q. How do I feel sure that you have correctly registered the order placed by me?

A. After you have placed the order, you will get an E-mail confirming each order registered with us. Please check your E-mail Box immediately and in the event you want any correction, please get in touch.

Q. How do I cancel my order?

A. In this case you have to email us and give us all the details. You can cancel the order only if the goods are not shipped.

Shipment related Questions: -

Q. What are the different shipping ways?

A. The shipment is done through UPS ground service.

Q. How to minimize the shipment cost?

A. There are fixed shipment charges for any destination within America. But, for any international destination you will be personally advised for the charges.

Q. Is the shipment cost refundable, if the order is cancelled?

A. The shipment cost is refundable only and only if the order is not being shipped.

Q. Can two orders send in a shipment together?

A. Yes, it is possible to do it.

Q. What is the difference between the billing address and the shipping address?

A. Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive his shipment.