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Frequently Asked Questions

1. General Requirements
2. Ordering
3. Shipping

General Requirements:

Q. How can I open an account with naturalplaza.com?

A. You can open the account by registering with us through sign up.
You can also create your own account when you check out after shopping (using a name and password) and can then use the same account for future purchases.

Q. How do I manage and update my account?

A. Naturalplaza.com provide you with a fast and convenient access to your account information. You can check your profile online and make all the necessary changes in a split second. Once you've logged on our website, simply click on "My Account" link. This page provides you with the option to change your password and to edit your profile. This way you can update your account.

Q. How can you help me when I forget my password?

A. If you have forgotten your password, do not worry. You can click on FORGOT PASSWORD link to retrieve your password.
In case, you want us to reset your password(we will not be retrieve your old password), Our customer care professionals will help you via EMAIL ONLY at support@naturalplaza.com . Be sure to include your E-mail address and Name in the customer details.

Q. What happens if I do not enter the correct information?

A. In this case, the system will not allow you to finalize the order, and it will
never be processed.

Q. How could I view the details for an item?

A. Click on the name of the product or on the image of the Product in the Product catalogue. You'll get a detailed description. If there's a special offer or gift in your Shopping Bag, you can click it to see more details.

Q. How can I make payment for my purchase?

A. You can make payment online via Paypal or Credit card through a highly secured payment gateway. We do not accept any other form of payment. For larger order, we may consider accepting Wire transfer through bank or Western union.

Q. What are the different credit cards that are accepted for online payment?

A. We accept Visa and Master card.

Q. What kind of credit card security do you provide?

A. We value your sensitive information. Our fortified security measures ensure that the sensitive information is always protected. We use Paypal payment gateway which has highly secured gateway. Please note we do not store and we do not get your credit card informations.

Q. Under what conditions will my credit card be refused?

A. Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:

  • The credit card number entered is not a valid number.
  • The credit card does not have enough credit balance left to pay for the order.
  • The billing address entered in the order form does not exactly match the address in your credit card statement
  • The expiration date of the credit card is not entered correctly.
Q. Do you provide any discount for the quantity ordered or for frequent?

A. The prices that are shown are for the bigger quantity purchase, but in order to promote online sales, we are offering the same price for small quantity.

Q. How to check out?

A. When you're ready to place your order, click the Check out button located at the top right side of your browser. If you haven't signed in to your naturalplaza.com account, you'll need to do so at this point. If you don't have an account, you'll need to create one. Checkout displays your complete order, including the purchase total, Discounts and Additional Charges You'll be able to verify your shipping address, shipping method, and payment method. Once everything's ready, complete your order by clicking the "Proceed to Payment" button.

Q. How do I Change my password?

A. To change your password:
     1. Log in using your old User Id and password.
     2. Click on Change Password make your changes, and then click the change password button.

Q. How do I Change my e-mail address?

A. To change your e-mail address:
     1. Log in using your old User Id and password.
     2. Click Edit Profile make your changes, and then click the Update Profile button.

Order Related Questions:

Q. When will I get my order?

A. If the items are available in the inventory and we have received the full payment, then we will dispatch the items within 5-7 Business working days. If we do not have in stock, we will inform you of delay, at that stage you may opt to cancel the order and your payment will be refunded. Sometimes there can be delay in receiving your products due to courier service processing.

Q. Can the delivery address be different from the registered address?

A. Yes, the delivery address can be different from the registered address, but we may again check with you for authenticity and security purpose.

Q. How can I, inquire about the status of my order?

A. You have to “Log in” to enter into MY ACCOUNT and know the details of your orders. Click on Order nos. to view the details of your orders.

Q. What happens if I need help in placing the order?

A. For any query or help, please EMAIL our customer service at sales@naturalplaza.com.

Q. How do I feel sure that you have correctly registered the order placed by me?

A. After you have placed the order, you will get an E-mail confirming each order registered with us. Please check your E-mail Box immediately and in the event you want any correction, please get in touch.

Q. How do I cancel my order?

A. In this case you have to email us and give us all the details. You can cancel the order within 24 hours of placing order and before the product processing has started.

Shipment Related Questions:

Q. What are the different shipping ways?

A. The shipment is done through First class International Courier.

Q. Is the shipment cost refundable, if the order is cancelled?

A. The shipment cost is refundable only and only if the order is not being shipped.

Q. Can two orders send in a shipment together?

A. Yes, it is possible to do it.

Q. What is the difference between the billing address and the shipping address?

A. Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive his shipment.

Q.Do You deliver at P.O Box or military installation?

A. We cannot deliver shipments to P.O. Boxes or military installations.

Q. How do you charge shipping?

A. Shipping charges are based on product packaging, parcel packing and destination. We have special rates from International courier company and we charge our customer exactly what they would charge us. During CHECK out, you will shown the shipping charges before you make the final payment.