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ORDER & PAYMENT
ORDER PROCESSING & SHIPPING
We value you as customer.
Your order is important to us and our order processing department immediately start processing your order. To provide you our best quality and right kind of product, we have devised a process to ensure that you get your ordered product as soon as possible. Our order processing time is around 5-7 business working days. Once the order is processed and dispatched from our shipping department, we will advice you of our international courier way bill no and tracking. Our order are mostly dispatched via International courier and delivery time can vary from location to location.
We use well defined export packaging to ensure that you received good in good condition. Customer will be responsible for import tax, if any, in their country of receipt of goods. Even though our courier company has good delivery and clearance mechanism, customer will be responsible to fulfill any import taxes or import compliance requirement.
We ensure secured online payment.
You can make payment online via Paypal or Credit card through a highly secured payment gateway. We do not accept any other form of payment. For larger order, we may consider accepting Wire transfer through bank or Western union. We accept Visa and Master card. In some cases, we may reconfirm and do some re-authentication process.
We value your sensitive information. Our fortified security measures ensure that the sensitive information is always protected. We use Paypal payment gateway which has highly secured gateway. Please note we do not store and we do not get your credit card information.
Payment Support: For any payment query, please email us at email@example.com (Mention your Name, email id and Order no and your query).
We value each of our customer and customer service is our top priority and we support refund process.
You can return items purchased through naturalplaza.com for a full refund within 7 days from the date of your receipt of products. There will be no refund of shipping cost and we can not accept any used product. For Refund processing, please email at firstname.lastname@example.org or email@example.com.
Any returned product for refund should be send back to us at your shipping cost.
SHORT SUPPLY OF PRODUCT IN A ORDER
There may be instances that ordered quantity or product may not have been processed properly and thus we In case of short supply of the product, we will refund you the equivalent amount of the product not shipped. Customer are to inform us of the non received product within 7 days.
All our refund will be processed through payment gateway so that you will get the refund back in to the same credit card or paypal account.
If you have received your ordered product damaged, immediately contact us at firstname.lastname@example.org with Order no, your name and explain the condition of Damage. It would be great, if you can send picture of the damaged product or packing.
FOR FASTER RESPONSE, PLEASE EMAIL US. SUPPORT EMAIL: SUPPORT@NATURALPLAZA.COM
As we have support centre personnel in various working zones, you will get email response faster and with better information than a phone call. Also for any order or product query, we may have to co-ordinate with few personnel(experts), hence email support would provide you better information.
We try to answer all queries as quickly as possible. Please be patient if at times this takes a little longer than usual.